Best UCaaS provider overall: NextivaBest price for less than five users: RingCentralBest for easy DIY setup: OomaBest for videoconferencing: ZoomBest for international calls: 8x8Best for AI-powered communication: Dialpad I’ve had an eye on the business communication space for years, watching solutions change as new tech emerges while others quietly disappear in mergers and acquisitions. Whether…
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5 Best Call Center Training Software of 2024
From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market, but these five are my…
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California Governor Vetoes Proposed AI Safety Bill
California Gov. Gavin Newsom vetoed the controversial AI regulation bill SB 1047 on Sept. 29. The bill “falls short of providing a flexible, comprehensive solution to curbing the potential catastrophic risks,” the governor’s office wrote. The announcement included alternative measures to both foster California’s AI industry and prevent harms. Newsom: the bill ‘could give the…
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5 Best Linux CentOS Replacement Options & Alternatives
CentOS Linux 7, the popular free and open-source Linux distribution based on Red Hat Enterprise Linux, has been discontinued as of July 2024. The enterprise operating system, loved by scientists, businesses, and developers for its reliability, stability, and security, has been abandoned by Red Hat so it could shift its full investment to CentOS Stream.…
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