Category Archives: Technology

6 Best UCaaS Providers of 2024

Best UCaaS provider overall: NextivaBest price for less than five users: RingCentralBest for easy DIY setup: OomaBest for videoconferencing: ZoomBest for international calls: 8x8Best for AI-powered communication: Dialpad I’ve had an eye on the business communication space for years, watching solutions change as new tech emerges while others quietly disappear in mergers and acquisitions. Whether…
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5 Best Call Center Training Software of 2024

From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market, but these five are my…
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