From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market, but these five are my…
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The Vagus Nerve’s Crucial Role in Creating the Human Sense of Mind
The original version of this story appeared in Quanta Magazine.It is late at night. You are alone and wandering empty streets in search of your parked car when you hear footsteps creeping up from behind. Your heart pounds, your blood pressure skyrockets. Goose bumps appear on your arms, sweat on your palms. Your stomach knots…
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An International Space Station Leak Is Getting Worse—and Keeping NASA Up at Night
US space officials do not like to talk about the perils of flying astronauts on the aging International Space Station, elements of which are now more than a quarter of a century old.However, a new report confirms that NASA managers responsible for operating the space station are seriously concerned about a small Russian part of…
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What Is No-Code Automation?
No-code automation is the process of establishing automated workflows through a pre-configured software solution without the need for traditional coding. This development style allows citizen developers (those with no coding experience) to design bespoke dashboards, tools, or interfaces to fit their unique needs with ease. What is no-code automation? No-code automation allows anyone to harness…
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